If you recently flew with Alaska Airlines or Hawaiian Airlines, your flight experience can do more than help the airline improve. By completing the Survey.AlaskAlistens.com Alaska Airlines Survey, also known as the Alaska Listens Survey, you can share honest feedback about your trip and enter a monthly sweepstakes for two round-trip tickets.
The official Alaska Listens survey rules say the sweepstakes prize is two round-trip tickets to anywhere Alaska or Hawaiian flies within North America, Central America, or Hawaii, with one prize awarded per month and an approximate retail value of $1,750. The rules also state that no purchase is necessary and that completing the survey at AlaskaListens.com is one official way to enter.
This guide explains everything in simple language: how to take the Alaska Airlines Survey, what information you need, what questions appear, who is eligible, how the reward works, common survey problems, and how to use Atmos Rewards smartly after your flight.
Recent flight details, confirmation code, or survey invitation
Time Needed
Around 8–12 minutes
Best Device
Phone, tablet, laptop, or desktop
Best Time to Complete
Same day or next day after your flight
What Is the Alaska Airlines Survey?
The Alaska Airlines Survey is an online guest feedback form where passengers can rate their recent flight experience. It is commonly known as the Alaska Listens Survey, because the official survey portal is branded around Alaska listening to passenger feedback.
The survey is designed to collect real comments from travelers about the full journey, including:
booking experience, online check-in, mobile app experience, airport check-in, gate agent service, boarding process, flight attendant service, seat comfort, cabin cleanliness, Wi-Fi, food and beverage, baggage handling, and overall satisfaction.
Unlike a short restaurant receipt survey, this airline survey is more detailed. It asks about the actual travel experience from start to finish. That makes it useful for Alaska and Hawaiian because airline feedback is connected to many moving parts: airport service, flight timing, cabin crew, baggage teams, aircraft interiors, and post-flight support.
For passengers, the biggest reason to complete the Survey.AlaskAlistens.com survey is the sweepstakes. But the practical value is bigger than that. If your flight was excellent, your feedback can recognize the employees who made it better. If your trip had problems, your comments can help Alaska identify where passengers are getting frustrated.
Alaska Airlines Survey Reward 2026
The current reward for the Alaska Listens Customer Feedback Sweepstakes is not an instant coupon, discount code, or free miles offer. Instead, survey participants can enter a monthly sweepstakes.
According to the official rules, the prize is two round-trip tickets to anywhere Alaska or Hawaiian flies within North America, Central America, or Hawaii, and one prize is awarded per month. The approximate retail value is listed as $1,750.
Alaska Airlines Survey Prize Breakdown
Reward Feature
Details
Prize Type
Travel sweepstakes prize
Prize Quantity
Two round-trip tickets
Eligible Airlines
Alaska Airlines or Hawaiian Airlines routes
Eligible Travel Area
North America, Central America, or Hawaii
Monthly Winners
One winner per month
Approximate Retail Value
$1,750
Instant Reward?
No
Miles Reward?
No automatic miles or points
Entry Method
Complete the survey or eligible survey invitation
This is important: the survey does not usually give you instant miles, a promo code, or a same-day discount. The reward is a chance to win. So do not complete the survey expecting immediate points in your Atmos Rewards account.
Still, the prize is valuable. Two round-trip tickets can be useful for a family visit, vacation, honeymoon trip, holiday travel, or a Hawaii getaway if the route and rules allow it.
Who Can Take the Survey?
The official rules say eligibility is open to legal residents of the United States who have reached the age of majority by the first day of the sweepstakes dates. The rules also exclude employees, officers, directors, certain related companies and agencies, and immediate family or household members of those employees. The sweepstakes is void in Puerto Rico, the U.S. Virgin Islands, U.S. military installations in foreign countries, and where prohibited by law.
Basic Eligibility Table
Requirement
Details
Residency
Legal U.S. resident
Age
Age of majority in your state
Employee Restriction
Alaska-related employees and immediate family/household members are not eligible
Entry Limit
One entry per person and email address per month
Email Required
Yes, for valid sweepstakes entry
Purchase Required
No purchase necessary
Void Areas
Puerto Rico, U.S. Virgin Islands, U.S. military installations in foreign countries, and where prohibited
Before publishing, always advise readers to check the official rules because sweepstakes terms can update.
What You Need Before Starting the Alaska Listens Survey
To complete the Alaska Airlines customer survey, keep these details ready:
What You Need
Why It Matters
Confirmation code
Helps locate your reservation
Last name
Often used with confirmation lookup
Flight date
Helps identify the correct flight
Departure city
Used if searching by flight details
Arrival city
Used if searching by flight details
Email address
Required for sweepstakes entry
Phone number
May be used if you win
Honest memory of your trip
Helps answer accurately
Your Alaska Airlines confirmation code is usually a six-character code found in your booking email, boarding pass, mobile app reservation, or Alaska account. If you booked through a third-party travel site, check the airline confirmation number, not just the travel agency booking number.
How to Take the Alaska Airlines Survey at Survey.AlaskAlistens.com
Follow these steps to complete the Survey.AlaskAlistens.com Alaska Airlines Survey correctly.
Step 1: Visit the Official Survey Website
Go to the official Alaska Listens Survey portal. The official rules identify the survey website as AlaskaListens.com.
Step 2: Start the Survey
Once the survey page opens, click the button to continue or begin. You may see a welcome message explaining that your feedback helps Alaska and Hawaiian improve the travel experience.
Step 3: Enter Your Flight Information
Depending on the survey flow, you may be asked to enter:
confirmation code, last name, flight date, departure airport, arrival airport, or departure time.
If you do not have the confirmation code, try locating your trip through your Alaska account, booking email, or boarding pass. Some survey versions may allow you to enter origin and destination information instead.
Step 4: Answer the Flight Experience Questions
The survey will ask about different parts of your journey. Answer honestly. Do not rush through every question with the same rating. Specific feedback is more useful than generic answers.
For example, instead of writing:
“Good flight.”
Write:
“The gate agent in Seattle explained the delay clearly, and the flight attendant checked on passengers during turbulence.”
Or, if the experience was negative:
“The boarding area felt confusing because group numbers were not announced clearly, and overhead bin space ran out before my row boarded.”
Step 5: Add Open Comments
The open comment box is one of the most important parts of the Alaska Airlines feedback survey. This is where you can mention specific crew members, airport staff, baggage problems, app issues, Wi-Fi problems, or cleanliness concerns.
Good open feedback includes:
flight number, airport name, date, employee role, specific issue, and what would improve the experience.
Step 6: Enter Sweepstakes Information
To enter the monthly drawing, provide your name, phone number, and valid email address when requested. The official rules say only completed entry forms with valid email addresses are eligible.
Step 7: Submit and Save Confirmation
After finishing, wait for the final thank-you screen. Take a screenshot or note that the survey was submitted. This helps if you are unsure whether your entry went through.
What Questions Are Asked in the Alaska Airlines Survey?
The Alaska Listens customer satisfaction survey is focused on your full travel experience. It may include rating questions, yes/no questions, multiple-choice questions, and open comment boxes.
Common Survey Question Categories
Survey Section
Example Questions
Overall Satisfaction
How satisfied were you with your Alaska or Hawaiian flight?
Booking Experience
Was booking easy and clear?
Check-In
Did online check-in, kiosk check-in, or counter check-in work smoothly?
Boarding
Was boarding organized and on time?
Gate Service
Were gate agents helpful and clear?
Flight Crew
Were flight attendants friendly, attentive, and professional?
Cabin Comfort
Was your seat comfortable? Was the cabin clean?
Food & Beverage
Were snack, meal, and drink options satisfactory?
Wi-Fi & Entertainment
Did Wi-Fi, streaming, or entertainment work properly?
Baggage
Did checked bags arrive on time and in good condition?
Arrival Experience
Was the arrival process smooth?
Recommendation
How likely are you to fly Alaska again?
Open Comments
What did Alaska do well? What should improve?
The best answers are balanced. You can praise good service and still mention problems. Airlines need both types of feedback.
Best Way to Write Helpful Survey Comments
If you want your feedback to matter, avoid vague comments. The Alaska Airlines guest satisfaction survey is more powerful when your comments are specific.
Weak Feedback Examples
Weak Comment
Why It Is Less Useful
“Bad service.”
Does not explain what happened
“Flight was okay.”
Too general
“Baggage was slow.”
Needs airport, timing, and context
“Crew was nice.”
Positive but not specific
Strong Feedback Examples
Strong Comment
Why It Works
“The gate agent at Portland clearly explained the aircraft swap and kept passengers updated every 10 minutes.”
Identifies location, role, and action
“My checked bag arrived 45 minutes after landing in Seattle, and there were no clear updates at baggage claim.”
Gives a measurable issue
“The cabin was clean, but the Wi-Fi disconnected several times during the flight.”
Balanced and specific
“The flight attendant in the front cabin helped an elderly passenger store a bag safely before takeoff.”
Recognizes positive service
The open comment box is also a smart place to mention employees by name if you remember them. Positive feedback can help good employees get recognized.
Alaska Airlines Survey Rules You Should Know
Here are the most important rules in simple language.
Rule
Simple Explanation
No purchase necessary
You do not need to buy anything to enter
One entry per person/email per month
Multiple entries from the same person or email may not count
Monthly drawing
One prize winner is selected each month
Prize is nontransferable
Winner usually cannot transfer the prize to someone else
Valid email required
Your entry needs a working email address
Odds vary
Odds depend on number of eligible entries
Void where prohibited
Some locations are excluded
The official rules state that the odds of winning depend on the number of eligible entries received and that there is one drawing per month during the sweepstakes period.
Common Problems With Survey.AlaskAlistens.com and How to Fix Them
Sometimes the survey does not work on the first try. Here are practical fixes.
Problem 1: “Invalid Code” Message
This usually happens when the confirmation code is typed incorrectly.
Try this:
Recheck every letter and number.
Make sure you are using the airline confirmation code.
Avoid confusing O with 0, I with 1, or B with 8.
Try using flight lookup details if available.
Check your Alaska account or original booking email.
Problem 2: Survey Page Will Not Load
If the survey freezes, loads slowly, or shows a blank page, try:
Switching from public Wi-Fi to mobile data.
Using Chrome, Safari, Firefox, or Edge.
Opening the page in incognito/private mode.
Clearing browser cache.
Turning off VPN temporarily.
Trying again later.
Problem 3: No Confirmation Code
Your Alaska Airlines confirmation code may be in:
Booking confirmation email
Alaska Airlines app
Boarding pass
Alaska account trip details
Travel agency itinerary
Corporate travel booking email
Look for a six-character airline record locator.
Problem 4: Survey Already Completed This Month
The rules limit sweepstakes entries to one per person and email address per month. You may still be able to submit feedback, but only one monthly entry should count.
Problem 5: Did Not See the Thank-You Screen
If you closed the page before the final screen, your entry may not have submitted. Reopen the survey and complete all required fields. A valid email address is important because incomplete forms can be disqualified.
Alaska Airlines Survey vs. General Feedback Form
The Alaska Airlines Survey is best for recent flight feedback tied to a specific trip. But if your issue is more complex, you may need a separate support channel.
Situation
Best Option
You want to rate a recent flight
Take the Alaska Listens Survey
You want to enter the monthly ticket drawing
Complete the survey
You had a baggage claim issue
Contact baggage support or airport baggage service
You need a refund
Use Alaska’s refund/customer service channels
You want to complain after a flight
Contact Guest Care
You need help booking a flight
Contact reservations
You need loyalty account help
Contact Atmos Rewards support
For official customer support, Alaska lists reservations/pre-flight support at 1-800-252-7522, guest care for post-flight questions or complaints at 1-800-654-5669, and Atmos Rewards account support at 1-833-902-8667. The same official contact page lists post-flight support hours as Monday–Friday, 7:00 am–7:00 pm PT, and Saturday, 8:00 am–5:00 pm PT.
Atmos Rewards Tips After Taking the Survey
The Alaska Airlines Survey reward is separate from Atmos Rewards. Completing the survey does not automatically add points to your account. But if you fly Alaska or Hawaiian, you should still make sure your trip is connected to your loyalty account.
Atmos Rewards is the loyalty program connected with Alaska and Hawaiian. Alaska’s official 2026 update says Atmos Rewards status earning includes expanded ways to earn status points, and status tiers include Atmos Silver at 20,000 status points, Atmos Gold at 40,000, Atmos Platinum at 80,000, and Atmos Titanium at 135,000.
Smart Atmos Rewards Checklist
Tip
Why It Helps
Add your Atmos Rewards number before flying
Helps make sure your trip credits properly
Check your account after the flight
Confirms points or credit posted
Save boarding passes
Useful if credit is missing
Use the survey for feedback
Helps improve the airline
Use Atmos Rewards for earning
Helps build future travel value
Keep your email updated
Important for survey drawing and loyalty alerts
Think of it this way: Alaska Listens gives you a chance to win tickets, while Atmos Rewards helps you earn value from your actual travel. They are different, but both can benefit frequent flyers.
Why the Alaska Airlines Survey Is Worth Completing
Many travelers skip airline surveys because they think nothing changes. But airline surveys are different from casual online reviews. They connect feedback to real flights, airports, routes, and service teams.
The survey is also useful for positive recognition. If a flight attendant, gate agent, customer service representative, or baggage employee did something excellent, the survey is one of the best ways to make sure that feedback reaches the company.
Pro Tips to Increase Your Chances of a Smooth Survey Entry
These tips do not guarantee you will win, but they help you avoid mistakes.
1. Complete the Survey Quickly
Do it the same day or the next day after your flight. Your memory will be fresh, and you are less likely to lose your confirmation code.
2. Use a Real Email Address
A valid email is required for a proper entry. If you use a fake email, you may not be contacted if selected.
3. Take a Screenshot
Save the final thank-you screen. It gives you peace of mind that the survey was submitted.
4. Do Not Submit Duplicate Entries
Since the rules limit entries to one per person and email address per month, duplicate attempts may not help.
5. Give Specific Feedback
Detailed comments are more useful than short ratings. Include airport, flight segment, service area, and what happened.
Final Thoughts
The Survey.AlaskAlistens.com Alaska Airlines Survey is one of the better airline feedback programs because it gives passengers a direct way to share real travel experiences and enter a valuable monthly ticket sweepstakes.
You will not get instant miles or a guaranteed coupon, but you do get a chance to win two round-trip tickets and help improve future Alaska and Hawaiian flights. The best approach is simple: complete the survey soon after your flight, use accurate trip details, write specific comments, and enter with a valid email address.
For frequent travelers, this is also a good reminder to check your Atmos Rewards account, confirm your flight credit, and keep your travel profile updated.
If you flew recently, do not ignore your confirmation code. Spend a few minutes on the Alaska Listens Survey, share what went right or wrong, and make your flight experience count.
FAQs About Survey.AlaskAlistens.com – Alaska Airlines Survey
1. What is Survey.AlaskAlistens.com?
Survey.AlaskAlistens.com is a common search term for the Alaska Airlines Survey, also known as the Alaska Listens Survey. It lets passengers share feedback about a recent Alaska or Hawaiian flight and enter a monthly sweepstakes.
2. What is the official Alaska Airlines Survey website?
The official survey website listed in the rules is AlaskaListens.com. Always use the official survey portal instead of random third-party pages.
3. What reward do I get for taking the Alaska Airlines Survey?
The reward is a monthly sweepstakes entry. The official rules list the prize as two round-trip tickets to anywhere Alaska or Hawaiian flies within North America, Central America, or Hawaii, with an ARV of $1,750.
4. Do I get instant miles for completing the survey?
No. The Alaska Airlines Survey does not usually give instant Atmos Rewards points, miles, or discount codes. It gives you a chance to enter the monthly ticket sweepstakes.
5. How long does the Alaska Listens Survey take?
Most passengers can complete the survey in around 8–12 minutes, depending on how detailed their comments are.
6. What information do I need for the survey?
You should have your confirmation code, last name, flight date, departure city, arrival city, and a valid email address.
7. Where can I find my Alaska Airlines confirmation code?
Your confirmation code is usually in your booking email, boarding pass, Alaska Airlines app, Alaska account, or travel agency itinerary.
8. Can Hawaiian Airlines passengers take the survey?
Yes, the current Alaska Listens materials and rules reference Alaska and Hawaiian flights. The sweepstakes prize also covers anywhere Alaska or Hawaiian flies within the listed travel areas.
9. How many times can I enter the Alaska Airlines Survey sweepstakes?
The official rules say there is one entry per person and per email address per month.
10. Is a purchase required to enter?
No. The rules state no purchase necessary and that a purchase does not improve your odds of winning.
11. Who is eligible for the Alaska Airlines Survey sweepstakes?
Legal U.S. residents who have reached the age of majority may be eligible, but employees and certain family or household members are excluded. Some areas are also void, including Puerto Rico and the U.S. Virgin Islands.
12. Why is my Alaska Airlines survey code not working?
Your code may be typed incorrectly, expired, or not recognized. Recheck the confirmation code, try using flight details if available, and make sure you are using the airline confirmation code.
13. What should I write in the survey comment box?
Write specific feedback. Mention the flight segment, airport, crew service, boarding experience, baggage issue, cleanliness, Wi-Fi, or anything that made the trip better or worse.
14. Can I complain about baggage problems in the survey?
Yes, you can mention baggage issues in the survey. For urgent or unresolved baggage problems, use Alaska’s official customer support or baggage claim channels as well.
15. How are Alaska Airlines Survey winners chosen?
The official rules say one prize winner is randomly drawn from eligible entries each month during the sweepstakes period.
16. What are the odds of winning?
The odds depend on the number of eligible entries received. This is stated in the official rules.
17. Can I transfer the prize if I win?
The official rules say the prize is nontransferable and subject to sponsor policies.
18. What if the Alaska Listens Survey website freezes?
Try using a different browser, clearing cache, switching to mobile data, disabling VPN, or opening the survey in private/incognito mode.
19. Can I take the survey without a confirmation code?
Some survey flows may allow flight lookup using departure date, origin, destination, or flight time. If not, find your confirmation code in your booking email or Alaska account.
20. Is the Alaska Airlines Survey worth it?
Yes, especially if you recently flew Alaska or Hawaiian. It takes only a few minutes, gives you a chance to win two round-trip tickets, and helps the airline improve future travel experiences.
