Ember Inns Feedback: Current Guest Care Form, Phone and Legacy Survey Status
Ember-survey.co.uk appears in older guest-survey guides, but Ember Inns now directs guests to its current Contact Us and Leave a Review page. That official page separates compliments, complaints and questions, while the FAQ publishes Guest Care phone support. Customers should use those current routes and should not assume the legacy survey domain or a receipt voucher remains active.
Quick Highlights
| Legacy survey domain | Ember-survey.co.uk |
|---|---|
| Current official route | EmberInns.co.uk/contact |
| Feedback choices | Thanks, complaint or question |
| Guest Care phone | 0121 498 7098 |
| Guaranteed feedback reward | None currently confirmed |
What Was the Ember Inns Guest Satisfaction Survey?
The legacy receipt survey was intended to collect ratings about a recent pub visit, including food, drinks, service, cleanliness, atmosphere and value. The current official process is more direct: guests choose whether they want to give thanks, make a complaint or ask a question, then provide the pub and visit information needed by Guest Care.
Current Survey or Feedback Status
The current Ember Inns website does not make Ember-survey.co.uk its primary feedback destination. The official Contact page and Mitchells & Butlers guest-feedback forms are the safer routes. The FAQ also explains how to contact the pub directly and when to use Guest Care.
What to Prepare for Ember Inns Feedback
- The name and location of the Ember Inn visited.
- The date, approximate time, booking or order details and receipt when available.
- The food, drink, service or facility involved.
- A clear choice between compliment, complaint and question.
- Contact details when you want Guest Care to respond.
Receipt, Booking and Pub Details
A receipt is useful for identifying the date, time, amount and items, but the current official contact process can also use booking and pub details. For an Order at Table, takeaway or app issue, keep the account email and order confirmation. Do not place full payment-card information in a general feedback description.
How to Send Ember Inns Feedback
Prepare the pub and visit details
Note the Ember Inn, date, time, booking or order and what happened.
Open the official Contact page
Go to EmberInns.co.uk/contact rather than relying on the legacy survey domain.
Choose the correct feedback route
Select Thanks, Complaint or Question and complete the requested visit information.
Save the reference and follow up
Keep the submission record and use Guest Care phone or the pub number when needed.
Ember Inns Survey Reward, Voucher or App Offer
No current official page reviewed here promises a reward for sending visit feedback. Ember Inns does operate app and web-account offers, a stamp journey and promotional vouchers, but the FAQ explains that rewards have their own expiry dates and availability. A loyalty reward should not be described as a survey prize.
Questions or Details You May Be Asked
The official forms may ask which pub you visited, the visit or booking date, contact details, the nature of the compliment or complaint and a written explanation. A complaint about food safety, allergens, payment or a serious incident should include precise facts and should be submitted through the official private form.
Common Problems and Practical Fixes
| Problem | Practical fix |
|---|---|
| Old Ember-survey.co.uk page does not work | Use EmberInns.co.uk/contact or the Mitchells & Butlers guest-feedback route. |
| Need to complain about a recent visit | Choose “I Have A Complaint” on the official Contact page. |
| Want to thank a team member | Choose “I Want To Say Thanks” and identify the pub, date and staff member if known. |
| Need a phone response | Call Guest Care on 0121 498 7098 during the published hours. |
| Expected an app reward | Feedback and loyalty rewards are separate. Check the app Wallet and the reward’s expiry terms. |
Ember Inns Guest Care and Pub Contact
The Ember Inns FAQ publishes Guest Care phone 0121 498 7098 from 9 a.m.–5 p.m. Monday to Friday, excluding Bank Holidays, and recommends the online contact form. Individual pubs do not publish general email addresses; the FAQ advises calling the pub directly using the number on its location page when you want to speak to the manager.
Privacy and Scam Safety
- Use EmberInns.co.uk or the Mitchells & Butlers guest-feedback forms linked from it.
- Do not enter an Ember account password into a feedback form.
- Do not confuse app stamps, promotional vouchers or birthday rewards with a survey incentive.
- Keep receipts, booking references and personal details out of public reviews.
Step-by-Step Summary
- Prepare the pub and visit details: Note the Ember Inn, date, time, booking or order and what happened.
- Open the official Contact page: Go to EmberInns.co.uk/contact rather than relying on the legacy survey domain.
- Choose the correct feedback route: Select Thanks, Complaint or Question and complete the requested visit information.
- Save the reference and follow up: Keep the submission record and use Guest Care phone or the pub number when needed.
Why Share Ember Inns Feedback?
The correct feedback route helps Guest Care distinguish a compliment from a complaint and identify the right pub. Useful feedback includes the date, approximate time, food or drink, service point and the outcome requested. Direct pub contact may be faster for a same-day booking or local operational question.
About Ember Inns
Ember Inns is a UK pub brand owned by Mitchells & Butlers. Its website supports bookings, menus, takeaway, account access, offers and loyalty features. The brand operates around 150 pubs according to its current FAQ, and feedback is handled through current Ember Inns and group Guest Care routes.
Frequently Asked Questions
Is Ember-survey.co.uk still the main official survey?
The current Ember Inns site directs guests to its Contact Us and Leave a Review page instead.
How do I complain about a visit?
Open the official Contact page and choose “I Have A Complaint.”
Can I send a compliment?
Yes. Choose “I Want To Say Thanks” and identify the pub and visit.
What is the Guest Care phone number?
The current FAQ publishes 0121 498 7098.
What are the phone hours?
The FAQ states 9 a.m.–5 p.m. Monday to Friday, excluding Bank Holidays.
Does feedback give an automatic voucher?
No current official feedback page promises one.
Are app rewards the same as survey rewards?
No. App stamps and offers are separate programs with their own expiry and redemption terms.
Can I contact the pub manager directly?
Yes. The FAQ advises calling the pub using the phone number on its location page.
What details should I include?
Include the pub, date, time, booking or order details, what happened and the response you need.
Who owns Ember Inns?
Ember Inns is owned by Mitchells & Butlers.
Official Sources Used for This Guide
- Ember Inns Contact and Review — current thanks, complaint and question routes
- Ember Inns FAQs — Guest Care phone, hours, pub contact and rewards guidance
- Mitchells & Butlers Guest Feedback — group guest-feedback route linked by Ember Inns
- Ember Inns Terms and Conditions — current site and guest-contact information
Sources checked 2026-07-19. Survey pages, promotions and support notices can change; the live official page and the wording on a current receipt control.
