If you recently visited a Shell fuel station, your receipt or survey invitation may ask you to complete the Shell Customer Satisfaction Survey at TellShell.Shell.com. This online feedback survey gives customers a simple way to share their recent Shell service experience and may offer a chance to enter a prize draw to win £100 worth of Shell V-Power or another region-based reward.
Shell uses this survey to understand what customers think about fuel station service, staff behavior, cleanliness, product availability, payment experience, and overall satisfaction. Whether you stopped for fuel, snacks, car care items, or Shell V-Power, your feedback helps Shell improve future visits.
The TellShell Survey is an online customer satisfaction survey created by Shell to collect honest feedback from customers. The survey helps Shell understand how customers feel about their recent visit and what can be improved at Shell locations.
The survey may ask about:
Fuel station cleanliness
Staff friendliness
Speed of service
Payment experience
Product availability
Shell V-Power experience
Convenience store service
Overall satisfaction
Likelihood of returning
Likelihood of recommending Shell
After completing the survey, eligible customers may enter a prize draw for a chance to win a Shell reward, such as £100 worth of Shell V-Power, depending on the country and current promotion.
Shell Survey Quick Details
Survey Detail
Information
Survey Name
Shell Customer Satisfaction Survey
Survey Website
TellShell.Shell.com
Company
Shell
Reward
Chance to win £100 worth of Shell V-Power or region-based reward
Reward Type
Prize draw / sweepstakes
Receipt Required
May be required
Age Requirement
18 years or older
Eligible Regions
May vary by country, including UK, Canada, India, and other Shell regions
Employee Eligibility
Shell employees and immediate family members are not eligible
Time to Complete
A few minutes
Official Website
www.Shell.com
Customer Service
1-888-467-4355
Shell Survey Reward
The reward for completing the TellShell Survey may vary depending on your country, Shell station, receipt, and promotion period.
Reward Detail
Information
Possible Reward
£100 worth of Shell V-Power
Reward Type
Prize draw
Guaranteed Reward
No
Cash Alternative
Usually not available
Winner Selection
Based on prize draw rules
Important Note
Check the current terms and conditions on the survey page
Completing the survey does not guarantee a prize. It gives eligible participants a chance to enter the prize draw according to the official rules.
TellShell Survey Eligibility Criteria
Before taking the Shell Survey, make sure you meet the basic requirements.
Requirement
Details
Age
Must be at least 18 years old
Receipt
A recent Shell receipt or invitation may be required
Region
Eligibility may vary by country
Employees
Shell employees and affiliates are usually not eligible
Family Members
Immediate family members of Shell employees may not be eligible
Internet
A working internet connection is required
Device
Smartphone, tablet, laptop, or desktop required
Contact Details
May be required for prize draw entry
Survey rules can vary by country, so always read the terms and conditions shown on TellShell.Shell.com before entering.
What You Need to Take the Shell Survey
To complete the Shell Customer Satisfaction Survey, keep these items ready:
Recent Shell receipt, if required
Visit details from your Shell station
Smartphone, tablet, laptop, or desktop
Internet connection
A few minutes to answer questions
Honest feedback about your visit
Contact details for prize draw entry, if requested
If your survey invitation includes a code, station number, date, or time, enter the information exactly as printed.
How to Take the Shell Survey at TellShell.Shell.com
Follow these simple steps to complete the survey.
Step 1: Visit the Survey Website
Go to:
TellShell.Shell.com
Make sure you type the website correctly before entering any details.
Step 2: Enter the Required Information
The survey page may ask for details from your receipt or visit. Enter all required information carefully.
Step 3: Click the Start Button
After entering the required details, click Start to begin the survey.
Step 4: Answer the Survey Questions
Answer all questions honestly based on your recent Shell visit. Rate your experience with service, station cleanliness, staff behavior, payment, and overall satisfaction.
Step 5: Enter Contact Details
If you want to enter the prize draw, provide accurate contact details. This allows Shell or the survey administrator to contact you if you are selected as a winner.
Step 6: Submit the Survey
After completing all questions, submit your survey. If the page shows confirmation or prize draw information, save it for your records.
Shell Survey Questions
The TellShell customer survey may include questions about your recent visit.
Survey Topic
Example Question
Overall Experience
How satisfied were you with your Shell visit?
Staff Service
Were staff members friendly and helpful?
Station Cleanliness
Was the Shell station clean and well maintained?
Fuel Experience
Was the fuel pump area easy to use?
Payment
Was the payment process quick and simple?
Product Availability
Did you find what you needed?
Convenience Store
Was the store clean and stocked?
Shell V-Power
Were you satisfied with Shell V-Power availability?
Recommendation
Would you recommend Shell to others?
The survey may also include a comment box where you can explain your experience in more detail.
Why Shell Wants Customer Feedback
Shell collects customer feedback to improve fuel station service, product availability, store experience, and customer satisfaction. Since customers visit Shell for fuel, car care, snacks, drinks, and convenience items, feedback helps Shell understand what matters most.
Your feedback can help Shell improve:
Fuel station cleanliness
Staff training
Pump area maintenance
Store product availability
Payment speed
Customer service
Shell V-Power experience
Overall station quality
If your visit was excellent, mention what made it good. If something went wrong, explain the issue clearly so Shell can improve.
Shell Contact Details
Contact Detail
Information
Company
Shell
Customer Service Phone
1-888-467-4355
Official Website
www.Shell.com
Survey Website
TellShell.Shell.com
Facebook
Shell official Facebook page
Instagram
Shell official Instagram page
X / Twitter
Shell official X account
For fuel station complaints, payment issues, reward questions, or customer service concerns, contact Shell through the official website or customer support number.
Tips for Completing the TellShell Survey
Use these tips before starting:
Take the survey soon after your visit.
Keep your Shell receipt nearby.
Enter receipt details carefully.
Use the official survey website only.
Answer all questions honestly.
Give specific feedback if something went wrong.
Mention helpful staff if service was good.
Enter correct contact details for prize draw entry.
Read the current terms and conditions before submitting.
Remember that the prize is not guaranteed.
Is the Shell Survey Worth It?
Yes, the Shell Survey on TellShell.Shell.com can be worth taking if you recently visited Shell. The survey only takes a few minutes, and eligible customers may enter a prize draw for a chance to win a reward such as £100 worth of Shell V-Power.
Even if you do not win, your feedback helps Shell improve fuel station service, cleanliness, staff support, and overall customer experience.
The Shell Survey on TellShell.Shell.com is a simple way to share feedback about your recent Shell visit. To participate, visit the survey website, enter the required information, answer the questions honestly, and submit your feedback.
After completing the survey, eligible participants may enter a prize draw for a chance to win a Shell reward, such as £100 worth of Shell V-Power, depending on the current promotion and region.
Your feedback helps Shell improve service quality, station cleanliness, staff training, payment experience, and customer satisfaction.
Shell Survey FAQs
What is the Shell Survey?
The Shell Survey is an online customer satisfaction survey where customers can share feedback about their recent Shell station visit.
What is the official Shell survey website?
The survey website is TellShell.Shell.com.
What reward can I win?
Eligible participants may enter a prize draw for a chance to win a reward such as £100 worth of Shell V-Power.
Is the reward guaranteed?
No. The reward is usually part of a prize draw, so completing the survey does not guarantee a prize.
Do I need a receipt to take the survey?
A recent Shell receipt or survey invitation may be required, depending on the region and promotion.
How old do I need to be?
Participants usually must be at least 18 years old.
Can Shell employees take the survey?
No. Shell employees, affiliates, and immediate family members are usually not eligible.
What questions does the survey ask?
The survey may ask about station cleanliness, staff service, fuel experience, payment, product availability, and overall satisfaction.
How long does the TellShell Survey take?
The survey usually takes only a few minutes to complete.
Can I take the survey on my phone?
Yes. You can take the survey using a smartphone, tablet, laptop, or desktop.
Is TellShell.Shell.com available in every country?
Shell survey availability and rewards may vary by country and region.
Can I exchange the prize for cash?
Usually no. Survey rewards and prize draw prizes are not normally exchangeable for cash.
Why does Shell collect feedback?
Shell uses customer feedback to improve fuel station service, cleanliness, staff training, and overall customer satisfaction.
What should I do if the survey website does not work?
Check the spelling, try another browser, confirm your internet connection, or contact Shell customer support.
Where can I contact Shell?
You can contact Shell through www.Shell.com or call customer service at 1-888-467-4355.
