Petro-Canada Hero Survey: Receipt Code, Current Status and Prize Rules
The Petro-Canada Hero survey is the company’s guest-satisfaction questionnaire for customers who receive a qualifying invitation on a station receipt. The current Petro-Canada page says the required receipt code begins with PC followed by 14 numbers. It also displays a “win gas for a year” message, but the detailed rules currently embedded on that page are expressly dated for 2022. This guide separates the active survey instructions from those dated contest terms so users do not mistake an old rule date for a confirmed 2026 promotion period.
Quick Highlights
| Official route | www.petro-canada.ca/hero |
|---|---|
| Receipt code | PC followed by 14 digits |
| Survey purpose | Feedback about a recent Petro-Canada station visit |
| Public prize wording | Chance to win gas for a year; page says a winner is selected every three months |
| Important date warning | Detailed rules displayed on the page are labelled 2022 |
What Is the Petro-Canada Hero Survey?
Petro-Canada uses the Hero survey to collect feedback about fuel stations, convenience-store service and the overall customer experience. The questionnaire can help the company identify problems such as unavailable pumps, long waits, payment issues, washroom or forecourt cleanliness, poor product availability and staff-service concerns. The survey is not a Petro-Points login and it should not request a Petro-Points password.
Current Survey and Contest Status
The company’s guest-satisfaction page remains available and currently tells visitors that completing the Hero survey can lead to entry for a “gas for a year” prize, with a winner selected every three months. However, the detailed terms shown below that message describe a contest period ending December 31, 2022 and drawings through January 2023. Because the promotional headline and detailed rule dates do not match, a careful participant should inspect the current survey completion screen and any newly displayed rules before entering contact information.
Petro-Canada Hero Survey Requirements
- Use a receipt from a recent participating Petro-Canada service station.
- Locate the code beginning with the letters PC, followed by 14 numbers.
- Use the exact company route printed on the receipt or Petro-Canada.ca/hero.
- Complete the questionnaire within the receipt-specific deadline.
- Provide contest contact details only after confirming the current rules and eligibility.
- Residents should verify age-of-majority and geographic requirements in the current promotion terms.
How to Find the Survey Code on the Receipt
Look near the survey invitation, barcode area or lower portion of the receipt. The official page describes the code format as the letters PC plus 14 digits. Do not enter a Petro-Points number, payment-card digits, authorization number or pump number unless the live survey specifically labels that field. If a character is faint, compare its position with the printed code format rather than repeatedly guessing.
How to Complete the Petro-Canada Hero Survey Online
Find the PC receipt code
Use a recent Petro-Canada station receipt and locate the survey code that begins with PC followed by 14 digits.
Open Petro-Canada.ca/hero
Use the company-domain Hero route and confirm that it opens the Petro-Canada guest-satisfaction survey.
Enter the receipt details
Copy the code exactly, preserving every digit. Complete the survey within the deadline printed on the receipt or current rules.
Submit feedback and review the entry screen
Rate the station visit, submit the questionnaire and read the current contest statement before providing optional entry details.
Petro-Canada Survey Prize and Rules
The live company page advertises a chance to win gas for a year. Its dated 2022 rules described four quarterly prizes, each provided as a Petro-Canada prepaid card valued at CAD $3,370, plus an age-of-majority requirement, a skill-testing question and entry limits. Those details are useful historical context but should not be represented as confirmed current 2026 rules. A new entrant should read the terms available from the current survey flow and save a copy of the rules that apply on the entry date.
Questions the Hero Survey May Ask
Expect questions about the station selected by the receipt, ease of entering and leaving the site, fuel-pump operation, speed of payment, cleanliness, staff friendliness, convenience-store selection, washroom condition and overall likelihood to return. If the issue involved a specific pump or employee interaction, provide the station, date, time and a concise factual description.
Common Petro-Canada Survey Problems
| Problem | What to check |
|---|---|
| Code rejected | Confirm the PC prefix and all 14 numbers; do not insert spaces unless the form displays separate boxes. |
| Receipt is old | Use the deadline printed on the receipt. The old embedded rules mentioned 72 hours, but current receipt wording controls. |
| Survey opens but prize rules look dated | Complete feedback if desired, but review the current entry page and do not assume the 2022 prize dates are still operative. |
| No code on receipt | Use Petro-Canada customer service for feedback instead of inventing a code. |
| Need a response about a charge or station problem | Contact Petro-Canada customer service; a survey response is not a guaranteed service case. |
Petro-Canada Customer Service
Petro-Canada’s customer-service area links to the guest-satisfaction survey and provides help for station, Petro-Points, card and account issues. Use customer service rather than the survey when the matter requires a refund, correction, safety response or account investigation.
Privacy and Scam Safety
- The survey code is not a password and should not be posted publicly.
- A legitimate survey should not require online-banking credentials or payment to release a prize.
- Confirm the Petro-Canada domain before following a redirect to the survey provider.
- Keep a copy of the current promotion rules if you enter a draw.
Step-by-Step Summary
- Find the PC receipt code: Use a recent Petro-Canada station receipt and locate the survey code that begins with PC followed by 14 digits.
- Open Petro-Canada.ca/hero: Use the company-domain Hero route and confirm that it opens the Petro-Canada guest-satisfaction survey.
- Enter the receipt details: Copy the code exactly, preserving every digit. Complete the survey within the deadline printed on the receipt or current rules.
- Submit feedback and review the entry screen: Rate the station visit, submit the questionnaire and read the current contest statement before providing optional entry details.
Why Take the Petro-Canada Survey?
Specific station feedback can help distinguish a one-time transaction problem from a recurring operational issue. Mention the station, pump or store area, visit time and what would have improved the experience. For urgent safety, payment or account concerns, contact customer service directly instead of waiting for survey review.
About Petro-Canada
Petro-Canada is a Canadian fuel and convenience-retail brand operated by Suncor. Its consumer services include fuel stations, Petro-Points, car washes, convenience retail and digital receipt features.
Official Sources Checked
This guide was checked against the current company-controlled page, survey destination, published support material or official rules listed below. The live receipt and official rules remain controlling.
Petro-Canada Hero Survey FAQs
What code does the Petro-Canada Hero survey use?
The current company page says the receipt code begins with PC and is followed by 14 numbers.
Where is the official Petro-Canada survey?
Use the Petro-Canada company route at petro-canada.ca/hero or the guest-satisfaction page linked from Petro-Canada customer service.
Does the survey currently say “win gas for a year”?
The live company page displays that message and says a winner is selected every three months, but its embedded detailed rules are labelled for 2022, so entrants should read the current live terms before relying on dates or prize values.
Is the 72-hour deadline current?
A 72-hour deadline appears in the embedded 2022 rules. Follow the deadline printed on the current receipt and any current rules shown by the live survey.
Can I enter without a purchase?
The dated 2022 rules include a mail-in method. Confirm that a current no-purchase method is still offered before mailing anything.
Why is my PC code rejected?
Recheck that the code begins with PC, contains 14 digits after the letters, and comes from a recent participating receipt.
Is every Petro-Canada purchase eligible?
Only a receipt carrying the applicable survey invitation and code should be treated as eligible.
What feedback should I provide?
Describe fuel-pump availability, store cleanliness, staff service, payment experience, product availability and the specific date and location.
Does this website select winners?
No. Petro-Canada or its appointed survey and promotion administrators control the survey, entry validation and winner selection.
Where can I get help?
Use Petro-Canada customer service or the contact links on the official guest-satisfaction page.
